Terms & Conditions

Last Updated: July 2026

Welcome to Matsyora. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

1. Eligibility

You must be at least 18 years old or place orders under the supervision of a parent or legal guardian.

2. Product Availability

• All products are subject to availability.
• Some seafood may become unavailable due to weather, fishing restrictions, or market conditions.
• We reserve the right to cancel or modify any order if a product becomes unavailable.

3. Weight Variation

Seafood is a natural product and the final cleaned weight may vary from the ordered quantity by approximately ±100–300 grams depending on the size and cleaning process.

If there is a significant difference in weight or price, our team will contact you before processing your order.

4. Pricing

• Prices displayed on the website are subject to change without prior notice.
• The applicable price is the one confirmed at the time your order is accepted.

5. Orders

• Orders are confirmed only after successful verification and acceptance.
• We reserve the right to refuse or cancel any order for operational or quality reasons.

6. Delivery

• Delivery is available only in selected serviceable locations.
• Customers must provide a valid delivery address and contact number.
• Delivery timings are estimates and may vary due to traffic, weather, or unforeseen circumstances.

7. Customer Responsibilities

• Provide accurate delivery details.
• Be available to receive the order.
• Inspect the order upon delivery.

8. Payment

• Payments may be made using the payment methods available on the website.
• Orders will be processed only after successful payment confirmation where applicable.

9. Intellectual Property

All content including logos, images, graphics, text and website design are the property of Matsyora and may not be copied or reproduced without prior written permission.

10. Limitation of Liability

Matsyora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support through the details provided on the Contact Us page.