Order Assistance
Check your order status, delivery information and delivery partner details from the My Orders page.
View My Orders âFrequently Asked Questions
Find quick answers about ordering, fish cleaning, delivery, payments, cancellations and refunds.
Browse FAQs âContact Us
Contact our team for order and delivery assistance, Let us know your preferred fish cutting style..
Contact Us Now âKeep these details ready
Providing the correct information helps our team review and resolve your concern more quickly.
Your registered mobile number
Share the mobile number used to log in and place the order.
Your Matsyora order ID
The order ID can be found in the My Orders section or on the order confirmation page.
A description of the concern
Clearly explain whether the issue relates to an item, payment, delivery, cutting instruction or refund.
Photographs when applicable
For incorrect, damaged or unacceptable products, keep clear photographs of the item and packaging.
Concern regarding a delivered product?
Fish and seafood are fresh and perishable products. Please contact support as soon as possible after delivery and preserve the product, packaging and clear photographs until our team reviews the concern.