Privacy Policy

Last Updated: July 2026

At Matsyora, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following information:

• Name
• Mobile number
• Delivery address
• Location information when you grant permission
• Order history
• Payment transaction details, excluding card information

2. How We Use Your Information

• To process and deliver your orders.
• To contact you regarding your order.
• To verify your account using OTP.
• To improve our website and customer experience.
• To prevent fraud and unauthorized activity.
• To comply with applicable legal requirements.

3. Payment Information

Online payments are securely processed through trusted payment gateways. Matsyora does not store your debit card, credit card or banking details on its servers.

4. Location Information

When you allow location access, we use it only to identify your delivery address and verify whether your location is serviceable. Your location is not shared with third parties for marketing purposes.

5. Information Sharing

We do not sell, rent or trade your personal information. Your information may be shared only with:

• Delivery personnel for completing your order.
• Payment service providers.
• SMS and OTP service providers.
• Government authorities when legally required.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Session Data

Our website may use cookies, session storage, local storage or similar technologies to maintain your login session, remember your cart, store delivery preferences and improve website performance.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where legally permitted.
• Withdraw location permission through your browser settings.
• Contact us regarding privacy concerns.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete orders, maintain business records, resolve disputes and comply with legal obligations.

10. Third-Party Services

Our website may use trusted third-party services such as payment gateways, SMS providers, map services and analytics tools. These providers have their own privacy policies governing how they collect and process information.

11. Children's Privacy

Matsyora services are not specifically intended for children. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.

13. Contact Us

For questions, correction requests or privacy concerns, contact us:

Email: ajayede569@gmail.com

Phone: +91 97011 93569